To respond to concerns and offer solutions for ACE MAGIC Mini PCs

Dear customers and community members,

We sincerely apologize for the concerns regarding certain ACE MAGIC Mini PC models. We confirm that some of our devices have encountered an issue related to the integration of the Bing search engine during the pre-installation process. We deeply regret the inconvenience this has caused.

In a thorough investigation, we found that this problem came from our previous supplier of mass installation systems. You have added this pre-installed software independently and without our express permission. We took immediate action by severing relationships with this supplier and moving to a new partner to ensure strict adherence to our transparency and user-centered values.

To remedy this situation and demonstrate our commitment to your satisfaction, we offer a solution to all users affected by this problem. We offer direct access to download a clean, unchanged system for the affected models. As a token of our apologies, we also offer a € 60 discount coupon “ACEDMFS60” valid for any ACEMAGIC product of your choice.

For customers who are struggling with privacy issues after purchase, we offer a solution: the ability to reinstall, download and install a clean system.

The tutorial can be found here: https://www.youtube.com/watch?v=Qf6V1f1HTv0

Below are the links to these unchanged system installations for certain models:

S1 Windows11 Pro 22H2: Link

AD08(12900H) Windows11 Pro 22H2 No browser version: Link

AK1 Plus RGB Windows 11 Pro: Link

At ACE MAGIC, our unwavering goal remains to deliver high-quality, reliable mini-PCs that exceed your expectations. We assure you the tireless efforts of our team to solve all problems immediately and to maintain the trust you place in us.

If you have any further questions or feedback, please do not hesitate to contact our customer support team: Service@acemagic.com . Your satisfaction remains our highest priority.

Thank you for your continued support and confidence in ACE MAGIC.

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