• Do I Need To Have An Account To Order?

Yes, and if you have an account with us, there are some benefits:
1. Express Checkout Process.

2. Easily view your order status and order history.

3. Registered members can also get 100 points . (Points can be obtained for each purchase, evaluation, sharing and other interactions. Points can be exchanged for coupons, mouse, keyboard and other rewards. Learn more.

  • How Do I Change Or Cancel My Order?

We reserve the right for the customer to accept or reject the order even after the customer has received an order confirmation. Please contact our customer service to cancel the order or modify your order information within 2 hours before shipment.

Please note that once your order has shipped, it cannot be modified or cancelled.

  • Can I Disassemble And Assemble The Device?

We do not advise customers to do this.
The warranty shall be rendered null and void if the product is damaged due to modification.

  • How To Use A Coupon Code?

Enter your coupon code as instructed on the checkout page and click the button to apply it.

  • Do You Ship Outside Of The Germany?

Orders placed through www.Acemagic.de can be shipped to All Over The World.

  • Do I Have To Pay The Shipping Fee?

Free shipping within EU. You do not need to pay any additional shipping fee.

  • When Can I Expect My Order?

Orders are usually processed (QC, processing, packing) within 1-2 business days after receiving your order.

Orders would take about 2 to 8 business days to ship from our warehouse to your place. Packages can be delivered as fast as 3 days.

Once your order has been dispatched, you will receive an order status email with tracking information. Feel free to contact our customer service for any question.

  • How To Track My Order After Shipping?

Once your order has been dispatched, you will receive an order status email with tracking information.

You can also check package status by visiting this URL: Check Now

Due to the COVID-19 pandemic, delivery to certain areas may be affected.

Feel free to contact our customer service for any question.

  • What Payment Methods Do You Accept?

ACEMAGIC provides our users with multiple safe and friendly payment methods and always guarantees users’ privacy and online safety.We accept the following payment methods: PayPal, credit cards , and debit cards . We do not accept personal checks, money orders, direct bank transfers or cash on delivery.

  • How Long Will The Order Take To Arrive?

For local delivery in the DE, it takes about 3 to 7 business days.

Large quantity orders may not use the standard shipping method and require additional shipping time.
Pre-orders and customized orders require additional processing time before shipping.

Due to the impact of COVID-19, shipping times may be delayed. You can contact customer service for the latest status of your package.

  • Does Your Mini PC Come With An Operating System, RAM, SSD Installed?

Yes, of course. For your convenience, we installed the operating system and activated it for you. Don’t worry, RAM and SSD are also installed in the Mini PC.

  • Can You Deliver To A Post Office Box?

We sincerely recommend that you provide your personal shipping address so that the logistics company can deliver the package accurately.

If you are unable to be home at the time of delivery, I suggest you provide the address of your friends/family members.

  • Is It Safe To Shop On ACEMAGIC?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved.

Your credit card information is not stored on our servers.

  • What Is The Difference Between The Billing Address And The Shipping Address?

The billing address is the address you give when applying for a credit or debit card while the shipping address means the location or place where the order will be delivered to.

  • What Should I Do If I Want To Reinstall Windows10 Pro?

You can download the system you need from our official website for installation. If you don’t know how to install it, please download the SOP for reference.

  • Does Your Mini PC Come With An Operating System, RAM, SSD Installed?

Yes, of course. For your convenience, we installed the operating system and activated it for you. Don’t worry, RAM and SSD are also installed in the Mini PC.

  • What Should I Do If I Have After-Sale Issues?

We have a professional 24-hour reply after-sales service team that can solve any of your problems. You can send us a message, email or call our customer service department directly. Don’t worry, we will usually get back to you within 24 hours.

  • Do You Accept Return And Exchange?

Your satisfaction is our top priority. If you are not satisfied with your purchase, you may ask for a return or exchange within 30 days from the delivery date. Your item(s) must be returned unused, in original condition.

  • Can I Get The Mini PC With A Larger SSD Or More RAM?

We’re sorry, but we don’t currently have a higher-configured model. Every model of the Mini PC leaves the factory preconfigured, so that you can use it immediately after its arrival. And we cannot customize them exclusively for you. If you need a more flexible solution, we recommend purchasing a larger SSD or more RAM and upgrading it yourself to meet your specific needs.